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How to forward Nextiva business calls to VoiceValet's AI Answering Agent so you never miss a call again, even when it’s after hours.
How to forward Nextiva business calls to VoiceValet's AI Answering Agent so you never miss a call again, even when it’s after hours.
If your business relies on Nextiva for your business phone service, you’re probably looking for a way to reduce your chances of missing calls from customers, even when your agents are out. VoiceValet automatically captures calls or provides backup coverage so you never miss a lead or leave a valuable customer hanging.
This guide lays out real, step-by-step instructions on how to integrate Nextiva with VoiceValet.
If your business relies on Nextiva for your business phone service, you’re probably looking for a way to reduce your chances of missing calls from customers, even when your agents are out. VoiceValet automatically captures calls or provides backup coverage so you never miss a lead or leave a valuable customer hanging.
This guide lays out real, step-by-step instructions on how to integrate Nextiva with VoiceValet.
What VoiceValet Does
What VoiceValet Does
VoiceValet offers you a tracking number that, when called, logs call details, delivers it to an AI agent, and gives you data like caller ID, timestamp, and duration. When you forward Nextiva calls to that number, those calls show up in VoiceValet. This is a simple but powerful way to make sure no call falls through the cracks, even after business hours.
1. Get Your VoiceValetTracking Number
2. Decide Your Forwarding Strategy
3. How to Forward Calls from Nextiva
3. How to Forward Calls from Nextiva
VoiceValet offers you a tracking number that, when called, logs call details, delivers it to an AI agent, and gives you data like caller ID, timestamp, and duration. When you forward Nextiva calls to that number, those calls show up in VoiceValet. This is a simple but powerful way to make sure no call falls through the cracks, even after business hours.
1. Get Your VoiceValetTracking Number
2. Decide Your Forwarding Strategy
3. How to Forward Calls from Nextiva
3. How to Forward Calls from Nextiva
VoiceValet offers you a tracking number that, when called, logs call details, delivers it to an AI agent, and gives you data like caller ID, timestamp, and duration. When you forward Nextiva calls to that number, those calls show up in VoiceValet. This is a simple but powerful way to make sure no call falls through the cracks, even after business hours.
1. Get Your VoiceValetTracking Number
2. Decide Your Forwarding Strategy
3. How to Forward Calls from Nextiva
3. How to Forward Calls from Nextiva
1. Get Your VoiceValet Tracking Number
1. Get Your VoiceValet Tracking Number
First, log in to VoiceValet at app.voicevalet.com and go to Numbers or Tracking Numbers in your dashboard. Either copy your existing number or generate a new one to use for your Nextiva account.
First, log in to VoiceValet at app.voicevalet.com and go to Numbers or Tracking Numbers in your dashboard. Either copy your existing number or generate a new one to use for your Nextiva account.
2. Decide Your Forwarding Strategy
2. Decide Your Forwarding Strategy
No two businesses work exactly the same way, so consider these three forwarding strategies depending on your workflow:
● Forward All Calls: This is perfect if you want VoiceValet to capture everything, especially when you're out for the day or using VoiceValet as your main answering line.
● Conditional Forwarding: Only forward calls when busy, unanswered, or unreachable. It’s great if you want your team to pick up first, then have VoiceValet bail you out.
● After-Hours Forwarding: Calls go to your team during business hours, then automatically shift to VoiceValet after hours, a good forwarding strategy for weekends and holidays.
Nextiva supports all of these via its Call Forward Always and conditional options like Busy, No Answer, and Unreachable. Instead of forwarding them to your cell or another number, forward them to an always-on VoiceValet agent to save manpower while guaranteeing call coverage.
No two businesses work exactly the same way, so consider these three forwarding strategies depending on your workflow:
● Forward All Calls: This is perfect if you want VoiceValet to capture everything, especially when you're out for the day or using VoiceValet as your main answering line.
● Conditional Forwarding: Only forward calls when busy, unanswered, or unreachable. It’s great if you want your team to pick up first, then have VoiceValet bail you out.
● After-Hours Forwarding: Calls go to your team during business hours, then automatically shift to VoiceValet after hours, a good forwarding strategy for weekends and holidays.
Nextiva supports all of these via its Call Forward Always and conditional options like Busy, No Answer, and Unreachable. Instead of forwarding them to your cell or another number, forward them to an always-on VoiceValet agent to save manpower while guaranteeing call coverage.
3. How to Forward Calls from Nextiva
3. How to Forward Calls from Nextiva
Here’s exactly how to set up call forwarding inside Nextiva:
To Forward All Incoming Calls:
1. Sign in to NextOS or Nextiva Voice Portal.
2. Go to Users (or Call Groups/Auto Attendants, depending on whose extension you’re configuring).
3. Find the Forwarding section labeled “Call Forward Always.”
4. Toggle it on and paste your VoiceValet number.
5. Hit Save.
You can also do this on a Nextiva desk phone by dialing *72, entering your VoiceValet number, and pressing #, or deactivate with *73.
To Forward Only When Busy or No Answer:
1. In the same Forwarding area, pick Call Forward When Busy or Call Forward When Unanswered.
2. Enter your VoiceValet number.
3. Click Add Rule and set the conditions, like “forward after 3 rings,” or “only when busy.”
4. In Forward To, paste your VoiceValet number in each field.
5. Turn on the rule and Save.
Here’s exactly how to set up call forwarding inside Nextiva:
To Forward All Incoming Calls:
1. Sign in to NextOS or Nextiva Voice Portal.
2. Go to Users (or Call Groups/Auto Attendants, depending on whose extension you’re configuring).
3. Find the Forwarding section labeled “Call Forward Always.”
4. Toggle it on and paste your VoiceValet number.
5. Hit Save.
You can also do this on a Nextiva desk phone by dialing *72, entering your VoiceValet number, and pressing #, or deactivate with *73.
To Forward Only When Busy or No Answer:
1. In the same Forwarding area, pick Call Forward When Busy or Call Forward When Unanswered.
2. Enter your VoiceValet number.
3. Click Add Rule and set the conditions, like “forward after 3 rings,” or “only when busy.”
4. In Forward To, paste your VoiceValet number in each field.
5. Turn on the rule and Save.
These options are a great safety net, but your team still gets a shot to answer first. This works well for businesses with a great team of agents and good weekday coverage, but high agent demand. Callers can get a human when possible, but always get an answer, even when no one is available.
These options are a great safety net, but your team still gets a shot to answer first. This works well for businesses with a great team of agents and good weekday coverage, but high agent demand. Callers can get a human when possible, but always get an answer, even when no one is available.
To Handle After-Hours with VoiceValet:
To Handle After-Hours with VoiceValet:
To Handle After-Hours with VoiceValet:
If your Nextiva plan includes Auto Attendants or Call Flow Builder, you can build a schedule-based rule:
1. Go to Call Flow Builder or Auto Attendant, and open the routing for your main business line.
2. Add a rule, such as “during business hours, route normally” and “outside of business hours, forward to VoiceValet.”
3. Save and activate the flow.
If your Nextiva plan includes Auto Attendants or Call Flow Builder, you can build a schedule-based rule:
1. Go to Call Flow Builder or Auto Attendant, and open the routing for your main business line.
2. Add a rule, such as “during business hours, route normally” and “outside of business hours, forward to VoiceValet.”
3. Save and activate the flow.
4. Test and Validate It
4. Test and Validate It
You’ve input numbers and saved settings. However, this is an important process, best not left to chance. Follow these steps to validate VoiceValet is working like it should:
● Call during office hours and make sure calls ring your Nextiva device first, or forward elsewhere based on your conditional setup.
● Call after hours (or activate Always-forward mode) and make sure VoiceValet answers.
Check your VoiceValet dashboard to confirm calls are tracked correctly.
You’ve input numbers and saved settings. However, this is an important process, best not left to chance. Follow these steps to validate VoiceValet is working like it should:
● Call during office hours and make sure calls ring your Nextiva device first, or forward elsewhere based on your conditional setup.
● Call after hours (or activate Always-forward mode) and make sure VoiceValet answers.
Check your VoiceValet dashboard to confirm calls are tracked correctly.
5. Troubleshooting Tips
5. Troubleshooting Tips
If things don’t work exactly as you expected them to, you can:
● Double-check the VoiceValet number you entered. Even one missing digit means calls won’t route.
● Make sure your Nextiva plan supports the forwarding feature you’re using.
● Make sure any conditional ring settings are long enough (like 15–20 seconds).
If you're trying advanced routing via Call Flow Builder, preview or simulate the flow to verify it’s correct.
If things don’t work exactly as you expected them to, you can:
● Double-check the VoiceValet number you entered. Even one missing digit means calls won’t route.
● Make sure your Nextiva plan supports the forwarding feature you’re using.
● Make sure any conditional ring settings are long enough (like 15–20 seconds).
If you're trying advanced routing via Call Flow Builder, preview or simulate the flow to verify it’s correct.
6. Support Info
6. Support Info
If you still need more help, we’re here to get your call answering service to do exactly what you need it to.
For Nextiva questions:
● Call: (800) 285‑7995
● Online Help: Nextiva Support Portal, including chat support
If you still need more help, we’re here to get your call answering service to do exactly what you need it to.
For Nextiva questions:
● Call: (800) 285‑7995
● Online Help: Nextiva Support Portal, including chat support
For VoiceValet issues:
For VoiceValet issues:
● Email: support@VoiceValet.com
● Via app chat at app.voicevalet.com
● Email: support@VoiceValet.com
● Via app chat at app.voicevalet.com
Final Thoughts
Final Thoughts
Linking Nextiva and VoiceValet gives you several indispensable benefits:
● Call capture, even when busy or off hours
● AI-driven answering and logging
● Simple, no-code setup that fits how you work
● Customizable call workflow for any scenario
Setting up Nextiva and VoiceValet integration isn’t rocket science, but it requires accurate number entry, thoughtful scheduling, and careful menu navigation. Once it’s working, it just quietly takes care of every inbound call, even the ones you miss.
We’re here to help you get it up and running! Schedule a free trial with VoiceValet to see how we can transform your call flow in one easy setup.
Linking Nextiva and VoiceValet gives you several indispensable benefits:
● Call capture, even when busy or off hours
● AI-driven answering and logging
● Simple, no-code setup that fits how you work
● Customizable call workflow for any scenario
Setting up Nextiva and VoiceValet integration isn’t rocket science, but it requires accurate number entry, thoughtful scheduling, and careful menu navigation. Once it’s working, it just quietly takes care of every inbound call, even the ones you miss.
We’re here to help you get it up and running! Schedule a free trial with VoiceValet to see how we can transform your call flow in one easy setup.
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