AirCall
AirCall
AirCall
Aircall is an effective cloud-based phone platform that assists enterprises in handling calls, group operations, and coordinating with mainstream CRMs.
Made by
AirCall
Made by
AirCall
Aircall is an effective cloud-based phone platform that assists enterprises in handling calls, group operations, and coordinating with mainstream CRMs. VoiceValet, meanwhile, is a conversational artificial intelligence answering service that answers calls, takes messages, and schedules appointments around the clock.
When combined, companies will be in a position to redirect the Aircall-originated calls on VoiceValet depending on predetermined identifiers such as missed calls, after-hours, or weekends. This integration guarantees that no customer inquiry goes unanswered and maintains operations efficiently and professionally.
Here we are going to guide you on how to integrate Aircall with VoiceValet across various scenarios, step-by-step.
Aircall is an effective cloud-based phone platform that assists enterprises in handling calls, group operations, and coordinating with mainstream CRMs. VoiceValet, meanwhile, is a conversational artificial intelligence answering service that answers calls, takes messages, and schedules appointments around the clock.
When combined, companies will be in a position to redirect the Aircall-originated calls on VoiceValet depending on predetermined identifiers such as missed calls, after-hours, or weekends. This integration guarantees that no customer inquiry goes unanswered and maintains operations efficiently and professionally.
Here we are going to guide you on how to integrate Aircall with VoiceValet across various scenarios, step-by-step.
Let’s Get You Covered
Let’s Get You Covered
Setting this up takes no time at all. After that, your calls will be handled even when your team can’t get to the phone. It’s peace of mind for you, a more efficient schedule for your staff, and better service for your customers.
Ready to go? Learn more about VoiceValet today.
Setting this up takes no time at all. After that, your calls will be handled even when your team can’t get to the phone. It’s peace of mind for you, a more efficient schedule for your staff, and better service for your customers.
Ready to go? Learn more about VoiceValet today.
VoiceValet and Aircall’s Integration Prerequisites
VoiceValet and Aircall’s Integration Prerequisites
It is a good idea to get everything properly in place in advance to ensure the integration of Aircall and VoiceValet is established successfully and does not have any disruptions. Make sure you’ve completed the following:
● An active Aircall account with admin access
● A VoiceValet account created
● Your VoiceValet AI agent set up and assigned a phone number
● Basic call routing knowledge within the Aircall dashboard.
It is a good idea to get everything properly in place in advance to ensure the integration of Aircall and VoiceValet is established successfully and does not have any disruptions. Make sure you’ve completed the following:
● An active Aircall account with admin access
● A VoiceValet account created
● Your VoiceValet AI agent set up and assigned a phone number
● Basic call routing knowledge within the Aircall dashboard.
It is a good idea to get everything properly in place in advance to ensure the integration of Aircall and VoiceValet is established successfully and does not have any disruptions. Make sure you’ve completed the following:
● An active Aircall account with admin access
● A VoiceValet account created
● Your VoiceValet AI agent set up and assigned a phone number
● Basic call routing knowledge within the Aircall dashboard.
How Does the Integration Work?
How Does the Integration Work?
Integrating Aircall and VoiceValet is not difficult and can be achieved by routing calls via Aircall call forwarding features to the phone number of your AI agent. This is how it works:
Integrating Aircall and VoiceValet is not difficult and can be achieved by routing calls via Aircall call forwarding features to the phone number of your AI agent. This is how it works:
Step 1: Set Up Your VoiceValet Account
Step 1: Set Up Your VoiceValet Account
Visit app.voicevalet.com, sign up and create your AI phone agent. After that, you will be given a local phone number.
Visit app.voicevalet.com, sign up and create your AI phone agent. After that, you will be given a local phone number.
Step 2: Log in to Your Aircall Dashboard
Step 2: Log in to Your Aircall Dashboard
Log in to your Aircall account and navigate to the dashboard with admin permissions to configure the call routing and forwarding.
Log in to your Aircall account and navigate to the dashboard with admin permissions to configure the call routing and forwarding.
Step 3: Go to Smartflows or Number Settings
Step 3: Go to Smartflows or Number Settings
Navigate to Smartflows (Aircall’s call flow builder) or select the specific phone number (e.g., your main business line) that you wish to integrate with VoiceValet. Click on the number to open its settings.
Navigate to Smartflows (Aircall’s call flow builder) or select the specific phone number (e.g., your main business line) that you wish to integrate with VoiceValet. Click on the number to open its settings.
Step 4: Use Call Distribution Tab
Step 4: Use Call Distribution Tab
Click on the 'Call Distribution' tab (or 'Smartflows' editor). This is where you'll build or modify your call routing logic.
Click on the 'Call Distribution' tab (or 'Smartflows' editor). This is where you'll build or modify your call routing logic.
Scenario 1: Forwarding After-Hours & Weekend Calls
Scenario 1: Forwarding After-Hours & Weekend Calls
VoiceValet makes sure that no call falls into the abyss, even when your team is offline during the evenings, weekends, or holidays. It attracts leads, answers queries, and offers customer service 24/7. Here's how to configure it using Aircall Smartflows:
VoiceValet makes sure that no call falls into the abyss, even when your team is offline during the evenings, weekends, or holidays. It attracts leads, answers queries, and offers customer service 24/7. Here's how to configure it using Aircall Smartflows:
Step 1: Add a Time Rule Widget
Step 1: Add a Time Rule Widget
In the Smartflows editor, you can click +, and then choose Time Rule to segment business hours.
In the Smartflows editor, you can click +, and then choose Time Rule to segment business hours.
Step 2: Define Business Hours
Step 2: Define Business Hours
Set your normal operating hours (e.g., Mon–Fri, 9:00–17:00). Select the right time zone in order to get proper routing.
Set your normal operating hours (e.g., Mon–Fri, 9:00–17:00). Select the right time zone in order to get proper routing.
Step 3: Identify the "Outside Business Hours" Branch
Step 3: Identify the "Outside Business Hours" Branch
The Time Rule auto-creates two paths. One is for business hours, and one is labeled as “At any other time.” Use the latter to route calls to VoiceValet.
The Time Rule auto-creates two paths. One is for business hours, and one is labeled as “At any other time.” Use the latter to route calls to VoiceValet.
Step 4: Insert a Ring To / Forward Widget
Step 4: Insert a Ring To / Forward Widget
Click + on the branch called “Outside”, and add a Ring to (or Forward) widget and choose an external number.
Click + on the branch called “Outside”, and add a Ring to (or Forward) widget and choose an external number.
Step 6: Publish Your Flow
Step 6: Publish Your Flow
To enable the after-hours routing, click the Publish button in the upper-right corner. Outside business hours, calls are now routed to an AI agent offered by VoiceValet.
To enable the after-hours routing, click the Publish button in the upper-right corner. Outside business hours, calls are now routed to an AI agent offered by VoiceValet.
Scenario 2: Forwarding Missed or Busy Calls
Scenario 2: Forwarding Missed or Busy Calls
Callers should not go into voicemail when your human agents are occupied, already on another call, or do not pick up. Use of missed or busy calls forwarded to VoiceValet means that no customer interaction will be stopped cold, and all actions will be done swiftly and intelligently. Here is how:
Callers should not go into voicemail when your human agents are occupied, already on another call, or do not pick up. Use of missed or busy calls forwarded to VoiceValet means that no customer interaction will be stopped cold, and all actions will be done swiftly and intelligently. Here is how:
Step 1: Locate Your Primary Ring To Widget
Step 1: Locate Your Primary Ring To Widget
Open the Smartflows editor, choose the Ring To widget that will make calls to your team. It is the beginning of your call flow.
Open the Smartflows editor, choose the Ring To widget that will make calls to your team. It is the beginning of your call flow.
Step 2: Configure the “No Answer” Branch
Step 2: Configure the “No Answer” Branch
Locate the No answer path that is next to your Ring To widget. Click +, then add a Ring To (external number) widget to branch overflow calls to VoiceValet.
Locate the No answer path that is next to your Ring To widget. Click +, then add a Ring To (external number) widget to branch overflow calls to VoiceValet
Locate the No answer path that is next to your Ring To widget. Click +, then add a Ring To (external number) widget to branch overflow calls to VoiceValet.
Step 3: Enter Your VoiceValet Number
Step 3: Enter Your VoiceValet Number
Paste your VoiceValet agent number (with the international format, e.g., +12345678900) in the external number widget settings.
Paste your VoiceValet agent number (with the international format, e.g., +12345678900) in the external number widget settings.
Step 4: Adjust Ring Duration (Optional)
Step 4: Adjust Ring Duration (Optional)
Adjust the period Aircall rings your agents before transferring, e.g., 20 seconds, and achieve a balance between human response and AI handoff.
Adjust the period Aircall rings your agents before transferring, e.g., 20 seconds, and achieve a balance between human response and AI handoff.
Step 5: Save & Publish
Step 5: Save & Publish
Click Save, then Publish in Smartflows. At this point, when agents cannot answer calls or are busy, the calls automatically go to VoiceValet to receive instant assistance.
Click Save, then Publish in Smartflows. At this point, when agents cannot answer calls or are busy, the calls automatically go to VoiceValet to receive instant assistance.
Scenario 3: Forwarding All Calls to VoiceValet
Scenario 3: Forwarding All Calls to VoiceValet
In case you prefer VoiceValet to be the default response that answers your callers, enabling full-time forwarding makes all incoming calls arrive directly to your AI agent. This is perfect when you need to automate triage, collect basic information, and offload when necessary. Here is how:
In case you prefer VoiceValet to be the default response that answers your callers, enabling full-time forwarding makes all incoming calls arrive directly to your AI agent. This is perfect when you need to automate triage, collect basic information, and offload when necessary. Here is how:
Step 1: Optimize Your Call Flow
Step 1: Optimize Your Call Flow
In Smartflows, open the flow of the selected phone number and delete all branching widgets beforehand (Time Rule, IVR, Ring To). The aim is to ensure that VoiceValet is taken as the first action.
In Smartflows, open the flow of the selected phone number and delete all branching widgets beforehand (Time Rule, IVR, Ring To). The aim is to ensure that VoiceValet is taken as the first action.
Step 2: Add an Initial Ring To (External Number) Widget
Step 2: Add an Initial Ring To (External Number) Widget
Click + at the start of the flow and insert a Ring To widget. Select the External phone number to forward all outbound calls outside of Aircall.
Click + at the start of the flow and insert a Ring To widget. Select the External phone number to forward all outbound calls outside of Aircall.
Step 3: Enter Your VoiceValet Number
Step 3: Enter Your VoiceValet Number
Paste in VoiceValet number (International format, e.g., +12345678900) in the settings pane of the widget.
Paste in VoiceValet number (International format, e.g., +12345678900) in the settings pane of the widget.
Step 4: Save and Publish
Step 4: Save and Publish
Click Save, then Publish. All calls that come in now are directly received by VoiceValet. They can still be tracked, but in Aircall’s analytics and externally forwarded calls can also be monitored.
Click Save, then Publish. All calls that come in now are directly received by VoiceValet. They can still be tracked, but in Aircall’s analytics and externally forwarded calls can also be monitored.
Troubleshooting Tips
Troubleshooting Tips
In order to make your experience with setting up your Aircall and VoiceValet integration seamless, here are some troubleshooting tips that would help you quickly troubleshoot and solve the most frequent problems:
● Make a direct call to test your VoiceValet number and ensure it starts ringing and is in working condition.
● When the recording setting is active, Aircall will record all forwarded calls. Turn off recording on certain numbers when necessary.
● After publishing Smartflows, place a test call to ensure Aircall executes the correct branch (e.g., after-hours vs. no-answer).
● If using a mobile/SIP app and external forwarding together, disable one to prevent disruptions.
● If calls don’t ring through, contact your carrier to check if they’re reaching Aircall’s system.
In order to make your experience with setting up your Aircall and VoiceValet integration seamless, here are some troubleshooting tips that would help you quickly troubleshoot and solve the most frequent problems:
● Make a direct call to test your VoiceValet number and ensure it starts ringing and is in working condition.
● When the recording setting is active, Aircall will record all forwarded calls. Turn off recording on certain numbers when necessary.
● After publishing Smartflows, place a test call to ensure Aircall executes the correct branch (e.g., after-hours vs. no-answer).
● If using a mobile/SIP app and external forwarding together, disable one to prevent disruptions.
● If calls don’t ring through, contact your carrier to check if they’re reaching Aircall’s system.
Conclusion
Conclusion
When you connect VoiceValet to Aircall, you gain the ability to deal with calls 24/7, whether you need after-hours, overflow, or full-time coverage. With the set of powerful routing and forwarding tools in Aircall, no call can be lost, and VoiceValetprovides AI-driven interaction, helping to prequalify leads and serve customers in real-time. This strong integrated package improves your professionalism, responsiveness and operational effectiveness throughout the day.
When you connect VoiceValet to Aircall, you gain the ability to deal with calls 24/7, whether you need after-hours, overflow, or full-time coverage. With the set of powerful routing and forwarding tools in Aircall, no call can be lost, and VoiceValetprovides AI-driven interaction, helping to prequalify leads and serve customers in real-time. This strong integrated package improves your professionalism, responsiveness and operational effectiveness throughout the day.
RingCentral
RingCentral is a cloud-based business phone and messaging platform
RingCentral
RingCentral is a cloud-based business phone and messaging platform
RingCentral
RingCentral is a cloud-based business phone and messaging platform
AirCall
Aircall is a cloud-based phone platform that helps enterprises manage calls.
AirCall
Aircall is cloud-based phone platform that helps enterprises manage calls.
AirCall
Aircall is a cloud-based phone platform that helps enterprises manage calls.
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