RingCentral
RingCentral
RingCentral
RingCentral is a cloud-based business phone and messaging platform
RingCentral is a cloud-based business phone and messaging platform
Made by
RingCentral
Made by
RingCentral
RingCentral + VoiceValet
Want your phones answered when you can’t get to them? This is how you hook up VoiceValet with RingCentral.
Want your phones answered when you can’t get to them? This is how you hook up VoiceValet with RingCentral.
RingCentral + VoiceValet
AI Voicemail Setup
RingCentral + VoiceValet
AI Voicemail Setup
An AI voice agent is a virtual assistant that automatically answers your business calls — just like a receptionist, but faster and always available. It can handle common tasks like answering questions, booking appointments, taking messages, and routing callers based on what they say.
If you’re using a platform like RingCentral, integrating an AI voice agent is simple. You don’t have to replace your phone system — you just forward calls to the AI agent when it makes sense: after hours, on missed calls, or when your team is busy. It works right alongside RingCentral to enhance your call coverage and give customers immediate responses, even when no one’s available to pick up.
An AI voice agent is a virtual assistant that automatically answers your business calls — just like a receptionist, but faster and always available. It can handle common tasks like answering questions, booking appointments, taking messages, and routing callers based on what they say.
If you’re using a platform like RingCentral, integrating an AI voice agent is simple. You don’t have to replace your phone system — you just forward calls to the AI agent when it makes sense: after hours, on missed calls, or when your team is busy. It works right alongside RingCentral to enhance your call coverage and give customers immediate responses, even when no one’s available to pick up.
How an AI Voice Agent Works with RingCentral
How an AI Voice Agent Works with RingCentral
If you're already using RingCentral as your main phone system, it's easy to connect an AI voice agent to it. You don’t need to install anything new or write code — just set up call forwarding to your AI agent’s dedicated number.
For example, you might:
● Forward missed calls to the AI agent
If you're already using RingCentral as your main phone system, it's easy to connect an AI voice agent to it. You don’t need to install anything new or write code — just set up call forwarding to your AI agent’s dedicated number.
For example, you might:
● Forward missed calls to the AI agent
If you're already using RingCentral as your main phone system, it's easy to connect an AI voice agent to it. You don’t need to install anything new or write code — just set up call forwarding to your AI agent’s dedicated number.
For example, you might:
● Forward missed calls to the AI agent
Common Ways to Use VoiceValet
Common Ways to Use VoiceValet
1. After-Hours or Weekend Forwarding
1. After-Hours or Weekend Forwarding
Office closed? On break? Let VoiceValet answer instead.
Here’s how to do it:
● Log in to your RingCentral Admin Portal
● Go to Phone System > Auto-Receptionist > IVR Settings
● Click the Business Hours tab
● Set your work hours
● Under After Hours:
○ Choose Forward calls to external number
○ Enter your VoiceValet number
● Save it
Office closed? On break? Let VoiceValet answer instead.
Here’s how to do it:
● Log in to your RingCentral Admin Portal
● Go to Phone System > Auto-Receptionist > IVR Settings
● Click the Business Hours tab
● Set your work hours
● Under After Hours:
○ Choose Forward calls to external number
○ Enter your VoiceValet number
● Save it
The IVR settings let you customize the route of a call, allowing the VoiceValet AI agent to intercept it under preset conditions
That’s it. Now, after-hours calls go to the AI, including off-hours during the week and weekends. The AI agent will take care of the call as if a real staffer picked up to address the customer’s concern.
The IVR settings let you customize the route of a call, allowing the VoiceValet AI agent to intercept it under preset conditions
That’s it. Now, after-hours calls go to the AI, including off-hours during the week and weekends. The AI agent will take care of the call as if a real staffer picked up to address the customer’s concern.
2. Forward Missed Calls (During Business Hours)
2. Forward Missed Calls (During Business Hours)
Sometimes, your team’s too busy to catch every ring. Let VoiceValet step in when nobody picks up.
Here’s how to do it:
● Open IVR Settings in the admin portal
● Click on your extension
● Scroll to Call Handling & Forwarding
● Find the Missed Call Handling section
● Choose Forward to another number
● Put in your VoiceValet number
● Optional: Only forward if line is busy or unanswered for X seconds
Sometimes, your team’s too busy to catch every ring. Let VoiceValet step in when nobody picks up.
Here’s how to do it:
● Open IVR Settings in the admin portal
● Click on your extension
● Scroll to Call Handling & Forwarding
● Find the Missed Call Handling section
● Choose Forward to another number
● Put in your VoiceValet number
● Optional: Only forward if line is busy or unanswered for X seconds
Done. Now, if a call is missed or declined during business hours, the VoiceValet AI agent will get it instead. This guarantees that every customer gets a quick response, even when all staff members are busy.
Done. Now, if a call is missed or declined during business hours, the VoiceValet AI agent will get it instead. This guarantees that every customer gets a quick response, even when all staff members are busy.
3. Forward All Calls
3. Forward All Calls
Going on vacation? Need a full handoff? Just send every call straight to VoiceValet.
Here’s how to do it:
● Go to IVR Settings
● Pick your main number or extension
● Under Call Handling, set: Immediately forward all calls
● Add your VoiceValet number
● Save
From now on, every call goes straight to the AI. No voicemail, no delay, no holds, no missed customers. This can be turned on permanently. It can also be restricted to certain times, such as during a vacation or a time of year when staffing is short.
Going on vacation? Need a full handoff? Just send every call straight to VoiceValet.
Here’s how to do it:
● Go to IVR Settings
● Pick your main number or extension
● Under Call Handling, set: Immediately forward all calls
● Add your VoiceValet number
● Save
From now on, every call goes straight to the AI. No voicemail, no delay, no holds, no missed customers. This can be turned on permanently. It can also be restricted to certain times, such as during a vacation or a time of year when staffing is short.
Change It Up Anytime
Change It Up Anytime
You’re not stuck with one setup. You can switch between modes whenever you want. It’s a lot like having an “always on” backup receptionist.
You’re not stuck with one setup. You can switch between modes whenever you want. It’s a lot like having an “always on” backup receptionist.
Want to test it? Just call your RingCentral number after you’ve set things up and see what happens. The VoiceValet AI agent will be there to pick up your call.
Want to test it? Just call your RingCentral number after you’ve set things up and see what happens. The VoiceValet AI agent will be there to pick up your call.
Confused? We’ve Got You.
Confused? We’ve Got You.
If you need help with anything, reach out to our support team, we’re here to help get you up and running! Alternatively, use the in-app help center, which has step-by-step guides and screenshots on how to make VoiceValet work for your business.
If you need help with anything, reach out to our support team, we’re here to help get you up and running! Alternatively, use the in-app help center, which has step-by-step guides and screenshots on how to make VoiceValet work for your business.
Let’s Get You Covered
Let’s Get You Covered
Setting this up takes no time at all. After that, your calls will be handled even when your team can’t get to the phone. It’s peace of mind for you, a more efficient schedule for your staff, and better service for your customers.
Ready to go? Learn more about VoiceValet today.
Setting this up takes no time at all. After that, your calls will be handled even when your team can’t get to the phone. It’s peace of mind for you, a more efficient schedule for your staff, and better service for your customers.
Ready to go? Learn more about VoiceValet today.
RingCentral
RingCentral is a cloud-based business phone and messaging platform
RingCentral
RingCentral is a cloud-based business phone and messaging platform
RingCentral
RingCentral is a cloud-based business phone and messaging platform
AirCall
Aircall is a cloud-based phone platform that helps enterprises manage calls.
AirCall
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AirCall
Aircall is cloud-based phone platform that helps enterprises manage calls.
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