Verizon
Verizon
Verizon
Verizon is the world's second-largest telecommunications company by revenue and its mobile network is the largest wireless carrier in the United States..
Made by
Verizon
Made by
Verizon
Combining your Verizon Business VoIP with VoiceValets' AI agent is seamless and easy. Read on to learn how so you never miss a call again.
Combining your Verizon Business VoIP with VoiceValets' AI agent is seamless and easy. Read on to learn how so you never miss a call again.
Let’s say you run a small team, and you’ve accepted the cost of some calls going unanswered during the agents’ lunch hour or over the weekend. Using only your Verizon Business call service, you may not have another option. Combining your current service with VoiceValet helps make sure you never miss a call again. This guide walks through the process of forwarding calls with our adaptive AI agent, including how to set it up for the most common situations.
Let’s say you run a small team, and you’ve accepted the cost of some calls going unanswered during the agents’ lunch hour or over the weekend. Using only your Verizon Business call service, you may not have another option. Combining your current service with VoiceValet helps make sure you never miss a call again. This guide walks through the process of forwarding calls with our adaptive AI agent, including how to set it up for the most common situations.
What Is VoiceValet and Why Bother?
What Is VoiceValet and Why Bother?
VoiceValet acts like your friendly, virtual receptionist, just better, because it's available 24/7. It answers with your business's tone, takes messages, screens calls, and can even warm-transfer important callers. Once you set your Verizon forwarding, VoiceValet steps in just when you need it. No complicated installation, no extra software.
It’s incredibly useful when:
● You’re stepping out and don’t want to miss new clients
● Your team gets slammed with calls during the day
● You want a professional, human voice answering after hours
● You hate missing voicemails from potential customers
Let’s walk through how to pair Verizon with VoiceValet in real-world scenarios.
VoiceValet acts like your friendly, virtual receptionist, just better, because it's available 24/7. It answers with your business's tone, takes messages, screens calls, and can even warm-transfer important callers. Once you set your Verizon forwarding, VoiceValet steps in just when you need it. No complicated installation, no extra software.
It’s incredibly useful when:
● You’re stepping out and don’t want to miss new clients
● Your team gets slammed with calls during the day
● You want a professional, human voice answering after hours
● You hate missing voicemails from potential customers
Let’s walk through how to pair Verizon with VoiceValet in real-world scenarios.
Send All Incoming Calls Straight to VoiceValet
Send All Incoming Calls Straight to VoiceValet
This method is perfect for days when you're out of the office entirely, like events, off-site meetings, or short vacations.
A. If you use Verizon’s Business Digital Voice portal:
1. Go to businessdigital.verizon.com and log in.
2. Choose Features → then Call Forwarding Always (it might simply say “Always Forward”).
3. Paste in your VoiceValet forwarding number.
4. Hit Save.
This method is perfect for days when you're out of the office entirely, like events, off-site meetings, or short vacations.
A. If you use Verizon’s Business Digital Voice portal:
1. Go to businessdigital.verizon.com and log in.
2. Choose Features → then Call Forwarding Always (it might simply say “Always Forward”).
3. Paste in your VoiceValet forwarding number.
4. Hit Save.
That’s it. It’ll now reroute every single call to VoiceValet. No voicemails, no ringing your desk.
B. If you're on a traditional landline or IP desk phone without an online portal:
1. Pick up the handset and dial *72 + your forwarding number (including area code).
2. Wait for a confirmation beep or recorded message.
3. Hang up.
4. To turn it off later, dial *73.
This method takes about 10 seconds, and you can hear when it’s activated. Just a few button presses later, you can be assured that all calls will go to your VoiceValet agent automatically.
That’s it. It’ll now reroute every single call to VoiceValet. No voicemails, no ringing your desk.
B. If you're on a traditional landline or IP desk phone without an online portal:
1. Pick up the handset and dial *72 + your forwarding number (including area code).
2. Wait for a confirmation beep or recorded message.
3. Hang up.
4. To turn it off later, dial *73.
This method takes about 10 seconds, and you can hear when it’s activated. Just a few button presses later, you can be assured that all calls will go to your VoiceValet agent automatically.
Forward After Hours and Weekends
Forward After Hours and Weekends
Keep your team connected during office hours, and let VoiceValet pick up evenings and weekends.
A. Using Verizon’s Business Digital Voice portal:
1. Sign in again at businessdigital.verizon.com.
2. Choose Features → Schedules or Time‑Based Call Forwarding (naming varies).
3. Create a rule—name it “After‑Hours Forwarding.”
4. Choose “Outside office hours” (for example, M–F 6 pm–9 am, plus weekends).
5. Paste in your VoiceValet number, then save.
Keep your team connected during office hours, and let VoiceValet pick up evenings and weekends.
A. Using Verizon’s Business Digital Voice portal:
1. Sign in again at businessdigital.verizon.com.
2. Choose Features → Schedules or Time‑Based Call Forwarding (naming varies).
3. Create a rule—name it “After‑Hours Forwarding.”
4. Choose “Outside office hours” (for example, M–F 6 pm–9 am, plus weekends).
5. Paste in your VoiceValet number, then save.
Now calls route to VoiceValet after hours; during working hours, they stay on your desk line. That switch happens automatically, without fumbling with codes at 5:05 pm to get it set up before you go home.
B. If you don't have an online portal:
No worries—you can still use the simple manual route. Set an alarm at quitting time, dial *72, and disable it with *73 in the morning. It's extra steps, but a straightforward process done right from your desk phone.
Now calls route to VoiceValet after hours; during working hours, they stay on your desk line. That switch happens automatically, without fumbling with codes at 5:05 pm to get it set up before you go home.
B. If you don't have an online portal:
No worries—you can still use the simple manual route. Set an alarm at quitting time, dial *72, and disable it with *73 in the morning. It's extra steps, but a straightforward process done right from your desk phone.
Forward Only Missed or Busy Calls
Forward Only Missed or Busy Calls
When you want your team to answer all calls but have a backup for overload or missed pickups, this one's for you.
A. Via the online portal:
1. Log in to Verizon Business Digital Voice.
2. Go to Features → look for “Call Forward When Busy” and “No Answer.”
3. Enable each one—paste your VoiceValet number.
4. If there’s an option to set the number of rings before forwarding, choose around 15 seconds.
5. Save it.
This setup gives the team a chance to answer first, but if they’re slammed or on another call, new callers still get a helpful greeting instead of a dead end.
B. With a landline or old-school desk phone:
Call Verizon support at 1-800-837-4966 and say exactly:
“I’d like to forward calls to this number only when the line is busy or there’s no answer.”
They'll ask for your number and how many rings you’d like. You should do this after upgrading a service plan. It takes less than 5 minutes on the phone to set it up that way.
When you want your team to answer all calls but have a backup for overload or missed pickups, this one's for you.
A. Via the online portal:
1. Log in to Verizon Business Digital Voice.
2. Go to Features → look for “Call Forward When Busy” and “No Answer.”
3. Enable each one—paste your VoiceValet number.
4. If there’s an option to set the number of rings before forwarding, choose around 15 seconds.
5. Save it.
This setup gives the team a chance to answer first, but if they’re slammed or on another call, new callers still get a helpful greeting instead of a dead end.
B. With a landline or old-school desk phone:
Call Verizon support at 1-800-837-4966 and say exactly:
“I’d like to forward calls to this number only when the line is busy or there’s no answer.”
They'll ask for your number and how many rings you’d like. You should do this after upgrading a service plan. It takes less than 5 minutes on the phone to set it up that way.
Need Help?
Need Help?
Even with instructions, sometimes it helps to have a backup. Here’s who to call depending on your setup:
● Verizon Business Support – 1-800-837-4966 (business line)
Ask for help setting up call forwarding to an answering service
● Your in-house IT person – they often already manage these settings and will know what to do
VoiceValet Support – support@VoiceValet.com if you want help confirming your forwarding number is correct or running a test call
Even with instructions, sometimes it helps to have a backup. Here’s who to call depending on your setup:
● Verizon Business Support – 1-800-837-4966 (business line)
Ask for help setting up call forwarding to an answering service
● Your in-house IT person – they often already manage these settings and will know what to do
VoiceValet Support – support@VoiceValet.com if you want help confirming your forwarding number is correct or running a test call
Final Thoughts
Final Thoughts
Getting call forwarding right with Verizon Business makes a huge difference. It turns missed opportunities into captured leads. Every business grows by being reachable, and when you combine Verizon's reliability with VoiceValets' adaptive AI answering service, you're adding a reliable, human layer that keeps your callers and customers talking instead of waiting.
Contact us today to schedule a free trial and learn how our AI answering service can make sure you never miss a customer again, even when everyone is already on the line.
Getting call forwarding right with Verizon Business makes a huge difference. It turns missed opportunities into captured leads. Every business grows by being reachable, and when you combine Verizon's reliability with VoiceValets' adaptive AI answering service, you're adding a reliable, human layer that keeps your callers and customers talking instead of waiting.
Contact us today to schedule a free trial and learn how our AI answering service can make sure you never miss a customer again, even when everyone is already on the line.
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