Spectrum Business
Spectrum Business
Spectrum Business
Spectrum Business provides multiple tiers of Internet, Voice, Mobile and TV services that can grow with you as your business needs change.
Made by
Spectrum
Made by
Spectrum
If your business uses Spectrum Business call services, you can upgrade your responsiveness and coverage with VoiceValet AI agent integration.
If your business uses Spectrum Business call services, you can upgrade your responsiveness and coverage with VoiceValet AI agent integration.
The situation is all too common. You're on client calls, you step away for lunch, or the office is closed, and the phone rings again with a promising lead. But no one is there to pick up. With Spectrum Business phone service, businesses have a lot of control over their call scheduling, but a lot of customers still fall through the cracks. Most businesses can only hire so many agents.
That’s where VoiceValet comes in. With an AI agent always on-call, you can make sure those calls get picked up, even when you're away. This guide covers exactly how to set up forwarding for the most common scenarios, along with helpful explanations and support contacts if you need extra help.
The situation is all too common. You're on client calls, you step away for lunch, or the office is closed, and the phone rings again with a promising lead. But no one is there to pick up. With Spectrum Business phone service, businesses have a lot of control over their call scheduling, but a lot of customers still fall through the cracks. Most businesses can only hire so many agents.
That’s where VoiceValet comes in. With an AI agent always on-call, you can make sure those calls get picked up, even when you're away. This guide covers exactly how to set up forwarding for the most common scenarios, along with helpful explanations and support contacts if you need extra help.
What is VoiceValet?
What is VoiceValet?
Think of VoiceValet as your 24/7-informed backup receptionist. It answers your business calls in your voice and tone, collects caller information and context, and either routes messages to you or connects the caller to the right person. All you do is forward your Spectrum Business number to the unique VoiceValet forwarding number they provide, and you're set.
Think of VoiceValet as your 24/7-informed backup receptionist. It answers your business calls in your voice and tone, collects caller information and context, and either routes messages to you or connects the caller to the right person. All you do is forward your Spectrum Business number to the unique VoiceValet forwarding number they provide, and you're set.
1. Forward All Calls to VoiceValet
1. Forward All Calls to VoiceValet
Perfect for times you're completely out of the office, day, night, or weekend. You’ll set this option differently depending on your setup.
Perfect for times you're completely out of the office, day, night, or weekend. You’ll set this option differently depending on your setup.
Via SpectrumVoIP App:
Spectrum’s VoIP system supports feature codes:
1. Pick up the business phone.
2. Dial *72
3. Enter the 10-digit VoiceValet number
4. Press SEND or #, depending on your phone
If it works, you’ll hear a confirmation tone. To turn it off, dial *73.
Via Spectrum Web Portal:
1. Log in at business.spectrum.net → go to Voice Features or Call Forwarding.
2. Select Forward All Calls.
3. Enter your VoiceValet number.
4. Hit Save.
No matter which method you choose, this is how you connect all your calls directly to the VoiceValet agent with no extra hassle.
Via SpectrumVoIP App:
Spectrum’s VoIP system supports feature codes:
1. Pick up the business phone.
2. Dial *72
3. Enter the 10-digit VoiceValet number
4. Press SEND or #, depending on your phone
If it works, you’ll hear a confirmation tone. To turn it off, dial *73.
Via Spectrum Web Portal:
1. Log in at business.spectrum.net → go to Voice Features or Call Forwarding.
2. Select Forward All Calls.
3. Enter your VoiceValet number.
4. Hit Save.
No matter which method you choose, this is how you connect all your calls directly to the VoiceValet agent with no extra hassle.
2. Forward After Hours and Weekends Only
2. Forward After Hours and Weekends Only
Want regular call handling during office hours and VoiceValet during the other times? Spectrum makes this easy with scheduled forwarding.
Want regular call handling during office hours and VoiceValet during the other times? Spectrum makes this easy with scheduled forwarding.
1. Log into business.spectrum.net.
2. Navigate to Call Forwarding or Voice Features.
3. Select Call Forwarding Schedules (sometimes under Voice Manager).
4. Create a new rule such as “After Hours Forwarding.”
○ Hours: e.g., Weekdays 9 am–5 pm
○ After Hours: evenings + weekends
5. In the After Hours section, enable Forward and paste your VoiceValet number.
6. Save your schedule.
Now calls during normal business hours ring in your office, and after-hours they go to VoiceValet automatically. No more missing evening or weekend calls because there’s no one there to pick up.
1. Log into business.spectrum.net.
2. Navigate to Call Forwarding or Voice Features.
3. Select Call Forwarding Schedules (sometimes under Voice Manager).
4. Create a new rule such as “After Hours Forwarding.”
○ Hours: e.g., Weekdays 9 am–5 pm
○ After Hours: evenings + weekends
5. In the After Hours section, enable Forward and paste your VoiceValet number.
6. Save your schedule.
Now calls during normal business hours ring in your office, and after-hours they go to VoiceValet automatically. No more missing evening or weekend calls because there’s no one there to pick up.
3. Forward Only Missed or Busy Calls
3. Forward Only Missed or Busy Calls
This is your safety net. Let your team take calls first, but if the line is busy or unanswered, funnel unanswered calls to VoiceValet.
This is your safety net. Let your team take calls first, but if the line is busy or unanswered, funnel unanswered calls to VoiceValet.
Set it up:
1. Log in to business.spectrum.net.
2. Go to Call Forwarding Features.
3. Toggle these options:
○ Forward When Busy
○ Forward on No Answer (and pick how many rings)
4. Enter the VoiceValet number in both fields.
5. Save your changes.
Now if a call goes unanswered or the line is busy, VoiceValet will pick it up instead of the usual voicemail runaround. You can set the number of rings that it takes to activate the agent to customize it based on your agents’ workload.
Set it up:
1. Log in to business.spectrum.net.
2. Go to Call Forwarding Features.
3. Toggle these options:
○ Forward When Busy
○ Forward on No Answer (and pick how many rings)
4. Enter the VoiceValet number in both fields.
5. Save your changes.
Now if a call goes unanswered or the line is busy, VoiceValet will pick it up instead of the usual voicemail runaround. You can set the number of rings that it takes to activate the agent to customize it based on your agents’ workload.
● Double-check your forwarding number because a single typo will misroute all your calls.
● Run test calls during normal hours, after hours, and when busy to confirm the setup.
● Label your rules thoughtfully (e.g., "RR Weekend" vs. "RR Overflow") so they’re easy to manage.
● Notify your team about any forwarding changes so they’re not baffled by incoming call behavior.
Update schedules around holidays or Daylight Savings, just in case.
● Double-check your forwarding number because a single typo will misroute all your calls.
● Run test calls during normal hours, after hours, and when busy to confirm the setup.
● Label your rules thoughtfully (e.g., "RR Weekend" vs. "RR Overflow") so they’re easy to manage.
● Notify your team about any forwarding changes so they’re not baffled by incoming call behavior.
Update schedules around holidays or Daylight Savings, just in case.
Need More Help?
Need More Help?
The setup should be straightforward, but if you hit any snags:
Spectrum Business Support
● Phone: 1-855-874-1868
● Online help: spectrum.net/business/help
Ask them for help setting forwarding schedules or feature codes on your line.
VoiceValet Support
● Email: support@ VoiceValet.com
● Your onboarding specialist is also there to guide you through testing and troubleshooting.
The setup should be straightforward, but if you hit any snags:
Spectrum Business Support
● Phone: 1-855-874-1868
● Online help: spectrum.net/business/help
Ask them for help setting forwarding schedules or feature codes on your line.
VoiceValet Support
● Email: support@ VoiceValet.com
● Your onboarding specialist is also there to guide you through testing and troubleshooting.
Final Thoughts
Final Thoughts
Putting Spectrum Business and VoiceValet together gives you full coverage, including calls caught during busy periods, nights, or full days away. Setup only takes a few minutes, but the peace of mind you get knowing you’ll always have a human (or skilled AI backup) to answer can make all the difference.
Contact our team today to schedule a free consultation and learn how VoiceValet and Spectrum can work together to make sure you never miss a call again.
Putting Spectrum Business and VoiceValet together gives you full coverage, including calls caught during busy periods, nights, or full days away. Setup only takes a few minutes, but the peace of mind you get knowing you’ll always have a human (or skilled AI backup) to answer can make all the difference.
Contact our team today to schedule a free consultation and learn how VoiceValet and Spectrum can work together to make sure you never miss a call again.
RingCentral
RingCentral is a cloud-based business phone and messaging platform
RingCentral
RingCentral is a cloud-based business phone and messaging platform
RingCentral
RingCentral is a cloud-based business phone and messaging platform
AirCall
Aircall is a cloud-based phone platform that helps enterprises manage calls.
AirCall
Aircall is a cloud-based phone platform that helps enterprises manage calls.
AirCall
Aircall is cloud-based phone platform that helps enterprises manage calls.
SUBSCRIBE TO NEWSLETTER
CALL ALL
EMAIL US
hello@voicevalet.com
SUBSCRIBE TO NEWSLETTER
CALL ALL
EMAIL US
hello@voicevalet.com
SUBSCRIBE TO NEWSLETTER
CALL ALL
EMAIL US
hello@voicevalet.com
SUBSCRIBE TO NEWSLETTER
CALL ALL
EMAIL US
hello@voicevalet.com