Cox Business
Cox Business
Cox Business
Cox Business provides a wide range of technology solutions for businesses of all sizes with reliable, scalable products and services tailored to your unique needs.
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Cox Business
Made by
Cox Business
Cox Business integrates seamlessly with VoiceValet to deliver a faster call flow with fewer coverage gaps using a 24/7 AI answering agent.
Cox Business integrates seamlessly with VoiceValet to deliver a faster call flow with fewer coverage gaps using a 24/7 AI answering agent.
Running a business means that any unanswered calls are potential missed opportunities. With Cox Business phone service, you may have call forwarding abilities, but you don’t have a reliable safety net. What if all your agents and contacts are busy, on vacation, or after-hours? In customer service, a near miss is still a miss.
VoiceValet integrates with Cox Business to deliver 24/7 call coverage, including after-hours and on weekends. You can prevent missed or busy calls from going to voicemail even when your agents are there. Or you can just route every call to VoiceValet if or when you want full-time coverage
Below, we dive into the setup instructions and scenarios for setting up VoiceValet with Cox Business. If you need help increasing your call coverage with adaptive answering services, you’re in the right place.
Running a business means that any unanswered calls are potential missed opportunities. With Cox Business phone service, you may have call forwarding abilities, but you don’t have a reliable safety net. What if all your agents and contacts are busy, on vacation, or after-hours? In customer service, a near miss is still a miss.
VoiceValet integrates with Cox Business to deliver 24/7 call coverage, including after-hours and on weekends. You can prevent missed or busy calls from going to voicemail even when your agents are there. Or you can just route every call to VoiceValet if or when you want full-time coverage
Below, we dive into the setup instructions and scenarios for setting up VoiceValet with Cox Business. If you need help increasing your call coverage with adaptive answering services, you’re in the right place.
What is VoiceValet?
What is VoiceValet?
VoiceValet is like having a 24/7 human agent on call to answer every customer query, even when it’s the weekend or everyone is on vacation. Think of VoiceValet as your friendly, always-ready backup receptionist. Instead of voicemail, callers hear a warm, helpful voice that gathers their information, takes a message, and makes sure you or your team gets in touch.
Its beauty is in its simplicity: forward your Cox Business calls and let VoiceValet take over when you can't.
VoiceValet is like having a 24/7 human agent on call to answer every customer query, even when it’s the weekend or everyone is on vacation. Think of VoiceValet as your friendly, always-ready backup receptionist. Instead of voicemail, callers hear a warm, helpful voice that gathers their information, takes a message, and makes sure you or your team gets in touch.
Its beauty is in its simplicity: forward your Cox Business calls and let VoiceValet take over when you can't.
1. Forward All Calls to VoiceValet
1. Forward All Calls to VoiceValet
This setup is ideal for vacations, field days, or full-day events when your team is out of the office.
A. By Phone (Legacy or VoIP Lines)
1. Pick up the Cox-linked phone handset.
2. Dial *72.
3. Enter your 10-digit VoiceValet number.
4. Listen for confirmation, usually a beep or tone.
5. Hang up.
If you want to cancel forwarding, dial *73. Simple and reliable.
B. Using Cox’s Online Portal
This setup is ideal for vacations, field days, or full-day events when your team is out of the office.
A. By Phone (Legacy or VoIP Lines)
1. Pick up the Cox-linked phone handset.
2. Dial *72.
3. Enter your 10-digit VoiceValet number.
4. Listen for confirmation, usually a beep or tone.
5. Hang up.
If you want to cancel forwarding, dial *73. Simple and reliable.
B. Using Cox’s Online Portal
1. Sign in at myaccount-business.cox.com.
2. Click on Voice under “Services.”
3. Go to Call Forwarding.
4. Toggle Forward All Calls on.
5. Enter the VoiceValet number.
6. Click Save to apply.
Either method results in the same 24/7 coverage by the VoiceValet agent. If you want your human team to start taking calls again, simply repeat the steps and untoggle Forward All Calls. It’s that easy.
1. Sign in at myaccount-business.cox.com.
2. Click on Voice under “Services.”
3. Go to Call Forwarding.
4. Toggle Forward All Calls on.
5. Enter the VoiceValet number.
6. Click Save to apply.
Either method results in the same 24/7 coverage by the VoiceValet agent. If you want your human team to start taking calls again, simply repeat the steps and untoggle Forward All Calls. It’s that easy.
2. Forward Only After Hours & Weekends
2. Forward Only After Hours & Weekends
Keep your team in the loop during office hours, but have VoiceValet handle the rest with this setup.
Keep your team in the loop during office hours, but have VoiceValet handle the rest with this setup.
1. Log into your Cox Business portal.
2. Go to Voice → Call Forwarding Rules.
3. Choose Selective Call Forwarding or Schedules.
4. Create a rule labeled “ VoiceValet After Hours.”
5. Set the schedule, such as weekdays 9–5, plus weekends.
6. Enable forwarding and paste in your VoiceValet number.
7. Save and activate the rule.
With this turned on, your office answers during business time, and VoiceValettakes over after-hours.
1. Log into your Cox Business portal.
2. Go to Voice → Call Forwarding Rules.
3. Choose Selective Call Forwarding or Schedules.
4. Create a rule labeled “ VoiceValet After Hours.”
5. Set the schedule, such as weekdays 9–5, plus weekends.
6. Enable forwarding and paste in your VoiceValet number.
7. Save and activate the rule.
With this turned on, your office answers during business time, and VoiceValettakes over after-hours.
3. Forward Only Missed or Busy Calls
3. Forward Only Missed or Busy Calls
Let your team pick up first, but turn this on so VoiceValet can jump in when your line is tied up or unanswered.
Let your team pick up first, but turn this on so VoiceValet can jump in when your line is tied up or unanswered.
1. Log in to the Cox portal.
2. Navigate to Voice Features → Call Settings.
3. Toggle on:
○ Forward When Busy (*90)
○ Forward When No Answer (*92), set desired ring count.
4. Add your VoiceValet number to both.
5. Save your settings.
Now, any missed, busy, or unanswered calls automatically route to VoiceValet and never go to voicemail.
1. Log in to the Cox portal.
2. Navigate to Voice Features → Call Settings.
3. Toggle on:
○ Forward When Busy (*90)
○ Forward When No Answer (*92), set desired ring count.
4. Add your VoiceValet number to both.
5. Save your settings.
Now, any missed, busy, or unanswered calls automatically route to VoiceValet and never go to voicemail.
Need More Help?
Need More Help?
Reach out if something’s unclear or doesn’t match your system. Mistakes happen! Here’s who to contact if the setup doesn’t go as expected:
Cox Business Support
● 1‑877‑982‑5901
● Available via phone and live chat from your MyAccount portal
● Ask them to walk through “call forwarding” features, including schedules and star codes
VoiceValet Support
● support@VoiceValet.com
Your onboarding specialist can help test forwarding and confirm that messages are being captured correctly
Reach out if something’s unclear or doesn’t match your system. Mistakes happen! Here’s who to contact if the setup doesn’t go as expected:
Cox Business Support
● 1‑877‑982‑5901
● Available via phone and live chat from your MyAccount portal
● Ask them to walk through “call forwarding” features, including schedules and star codes
VoiceValet Support
● support@VoiceValet.com
Your onboarding specialist can help test forwarding and confirm that messages are being captured correctly
Final Thoughts
Final Thoughts
Setting up Cox Business with VoiceValet takes just a few minutes, but the difference it makes is huge. You get full coverage during office hours, after-hours, and off-hours to get peace of mind that someone will be there to answer your customers, no matter what.
Try out each scenario, make small tweaks, and you’ll be set for better call retention and happier customers. Contact our team today to schedule a free demo and learn how the VoiceValet AI call forwarding and answering service can take your Cox Business call flow to the next level.
Setting up Cox Business with VoiceValet takes just a few minutes, but the difference it makes is huge. You get full coverage during office hours, after-hours, and off-hours to get peace of mind that someone will be there to answer your customers, no matter what.
Try out each scenario, make small tweaks, and you’ll be set for better call retention and happier customers. Contact our team today to schedule a free demo and learn how the VoiceValet AI call forwarding and answering service can take your Cox Business call flow to the next level.
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