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If you use Comcast for your business phone, you can add VoiceValets’ AI call forwarding service to increase your call coverage, even after hours.
If you use Comcast for your business phone, you can add VoiceValets’ AI call forwarding service to increase your call coverage, even after hours.
If you’re using Comcast Business for your phone service and want to make sure no call ever goes unanswered, pairing it with VoiceValet is a smart move. Whether you want after-hours coverage, overflow protection, or full-time forwarding, our adaptable AI agent is up to the task. This guide walks through three practical scenarios so you can feel confident that your callers will always reach a human voice, even when none is available.
If you’re using Comcast Business for your phone service and want to make sure no call ever goes unanswered, pairing it with VoiceValet is a smart move. Whether you want after-hours coverage, overflow protection, or full-time forwarding, our adaptable AI agent is up to the task. This guide walks through three practical scenarios so you can feel confident that your callers will always reach a human voice, even when none is available.
What is VoiceValet?
What is VoiceValet?
VoiceValet is like having a backup receptionist who’s always on to answer calls professionally, collect caller info, take messages, and connect callers to available services. If you forward your Comcast Business number to VoiceValet, it can handle overflow calls, route after-hours queries, or take all calls when the whole team is out.
VoiceValet is like having a backup receptionist who’s always on to answer calls professionally, collect caller info, take messages, and connect callers to available services. If you forward your Comcast Business number to VoiceValet, it can handle overflow calls, route after-hours queries, or take all calls when the whole team is out.
1. Forward All Calls to VoiceValet
1. Forward All Calls to VoiceValet
This method is a good catch-all for any call that comes in. It's especially perfect for vacations, events, or days when you’re off the grid.
This method is a good catch-all for any call that comes in. It's especially perfect for vacations, events, or days when you’re off the grid.
With Xfinity Voice App or Business Web Portal:
1. Sign in to the Xfinity Voice app or log in to the Comcast Business portal and go to Call Forwarding.
2. Enable “Forward All Incoming Calls” (sometimes called “Always Forward”).
3. Enter your VoiceValet forwarding number.
4. Click Save or Apply.
Now, every call goes straight to VoiceValet, no exceptions.
Via Phone (Professional/Legacy Lines):
1. Pick up your business phone.
2. Dial *72, then enter your VoiceValet number (10 digits).
3. Listen for a confirmation tone, then hang up.
4. To cancel, dial *73.
This method is fast and works particularly well for legacy phone lines.
With Xfinity Voice App or Business Web Portal:
1. Sign in to the Xfinity Voice app or log in to the Comcast Business portal and go to Call Forwarding.
2. Enable “Forward All Incoming Calls” (sometimes called “Always Forward”).
3. Enter your VoiceValet forwarding number.
4. Click Save or Apply.
Now, every call goes straight to VoiceValet, no exceptions.
Via Phone (Professional/Legacy Lines):
1. Pick up your business phone.
2. Dial *72, then enter your VoiceValet number (10 digits).
3. Listen for a confirmation tone, then hang up.
4. To cancel, dial *73.
This method is fast and works particularly well for legacy phone lines.
2. Forward After Hours & Weekends Only
2. Forward After Hours & Weekends Only
Want your team to take calls during work hours but have VoiceValet answer evenings and weekends? Comcast supports scheduled forwarding.
Want your team to take calls during work hours but have VoiceValet answer evenings and weekends? Comcast supports scheduled forwarding.
On the Business Voice App or Portal:
1. Log in and go to Call Forwarding or Features > Schedules.
2. Look for scheduled forwarding or “After‑Hours” setup.
3. Create a rule, such as:
○ Business Hours: Mon–Fri, 9 a.m.–5 p.m.
○ After Hours: M–F after 5 p.m. + weekends + holidays.
4. In the after-hours rule, enable Forward to and enter the VoiceValet number.
5. Save your schedule.
This step locks in your regular call handling during the day. It also allows VoiceValet to take over automatically when you're off the clock
On the Business Voice App or Portal:
1. Log in and go to Call Forwarding or Features > Schedules.
2. Look for scheduled forwarding or “After‑Hours” setup.
3. Create a rule, such as:
○ Business Hours: Mon–Fri, 9 a.m.–5 p.m.
○ After Hours: M–F after 5 p.m. + weekends + holidays.
4. In the after-hours rule, enable Forward to and enter the VoiceValet number.
5. Save your schedule.
This step locks in your regular call handling during the day. It also allows VoiceValet to take over automatically when you're off the clock
3. Forward Missed or Busy Calls
3. Forward Missed or Busy Calls
This is the setup for when you want to use the AI agent as a safety net while still keeping live agents on-call. It makes sure customers don't slip through the cracks, even when no one is there.
Here’s how to forward only missed or busy calls to VoiceValet:
Using Your Comcast Voice Settings:
1. Log in to your Comcast Business VoiceEdge portal or app.
2. Find the Call Forwarding section in the dashboard.
3. Look for these two options:
○ Forward When Busy
○ Forward When Unanswered (you’ll also set the number of rings before the agent answers)
4. Turn each one on, then plug in your VoiceValet number.
5. Save your changes.
Now, any call that isn’t picked up or any that comes through while a line is already in use will automatically roll over to VoiceValet instead of going to voicemail.
This is the setup for when you want to use the AI agent as a safety net while still keeping live agents on-call. It makes sure customers don't slip through the cracks, even when no one is there.
Here’s how to forward only missed or busy calls to VoiceValet:
Using Your Comcast Voice Settings:
1. Log in to your Comcast Business VoiceEdge portal or app.
2. Find the Call Forwarding section in the dashboard.
3. Look for these two options:
○ Forward When Busy
○ Forward When Unanswered (you’ll also set the number of rings before the agent answers)
4. Turn each one on, then plug in your VoiceValet number.
5. Save your changes.
Now, any call that isn’t picked up or any that comes through while a line is already in use will automatically roll over to VoiceValet instead of going to voicemail.
Tips to Make This Work Seamlessly
Tips to Make This Work Seamlessly
● Triple-check your VoiceValet number. A single wrong digit means your backup won’t work.
● Test all your forwarding types. Try a missed call, an after-hours call, and a direct forward just to be sure it’s all working.
● Let your staff know. If they’re used to after-hours calls coming through, this change could surprise them.
● Label your settings clearly. Call it “VoiceValet After-Hours” or “RR Overflow” so you know exactly what it does later.
● Keep an eye on the calendar. If your business hours change for holidays or daylight savings, don’t forget to update your forwarding schedule too.
● Triple-check your VoiceValet number. A single wrong digit means your backup won’t work.
● Test all your forwarding types. Try a missed call, an after-hours call, and a direct forward just to be sure it’s all working.
● Let your staff know. If they’re used to after-hours calls coming through, this change could surprise them.
● Label your settings clearly. Call it “VoiceValet After-Hours” or “RR Overflow” so you know exactly what it does later.
● Keep an eye on the calendar. If your business hours change for holidays or daylight savings, don’t forget to update your forwarding schedule too.
Even with these tips, something could go wrong in the setup. Just remember that you’re not alone, and the problem is probably simple to fix.
Even with these tips, something could go wrong in the setup. Just remember that you’re not alone, and the problem is probably simple to fix.
Need More Help?
Need More Help?
Depending on which step is causing the issue, you can contact Comcast directly or the VoiceValet team:
Comcast Business Support
● Call: 1-800-COMCAST (1-800-266-2278)
● Live chat via the business account portal
● Ask for support with “Call Forwarding” or “VoiceEdge” features
VoiceValet Setup Help
● Email: support@VoiceValet.com
Your onboarding specialist can walk through testing and verification, too
Depending on which step is causing the issue, you can contact Comcast directly or the VoiceValet team:
Comcast Business Support
● Call: 1-800-COMCAST (1-800-266-2278)
● Live chat via the business account portal
● Ask for support with “Call Forwarding” or “VoiceEdge” features
VoiceValet Setup Help
● Email: support@VoiceValet.com
Your onboarding specialist can walk through testing and verification, too
Final Thoughts
Final Thoughts
Pairing Comcast Business with VoiceValet gives you a safety net that keeps your business sounding great 24/7. The full-forward scenario is perfect for when the whole team is out of the office, after-hours scheduling provides a balanced presence, and missed or busy forwarding offers a failsafe.
Take a few minutes to set it up, and you’ll rest easy knowing every chance call is handled professionally. Contact our team today to learn how a VoiceValet AI agent can enhance your call flow while enabling you to keep your legacy Comcast phone line.
Pairing Comcast Business with VoiceValet gives you a safety net that keeps your business sounding great 24/7. The full-forward scenario is perfect for when the whole team is out of the office, after-hours scheduling provides a balanced presence, and missed or busy forwarding offers a failsafe.
Take a few minutes to set it up, and you’ll rest easy knowing every chance call is handled professionally. Contact our team today to learn how a VoiceValet AI agent can enhance your call flow while enabling you to keep your legacy Comcast phone line.
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