AT & T
AT & T
AT & T
AT& T is the world's third largest telecommunications company by revenue and the third largest wireless carrier in the United States behind T-Mobile and Verizon.
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AT & T
Made by
AT & T
Even if your business uses a traditional phone provider like AT&T, VoiceValet's AI agent can make sure you never miss a call again.
Even if your business uses a traditional phone provider like AT&T, VoiceValet's AI agent can make sure you never miss a call again.
If your business uses AT&T for phone service and you're setting up VoiceValet to handle missed or after-hours calls, you're in the right place. While AT&T doesn't have a one-click online forwarding setup like some VoIP providers, it’s still very possible. You’ll just need to make a quick call or use their admin tools.
We’ll walk you through three common forwarding scenarios andexplain what to say when you talk to AT&T support. It’s all pretty straightforward once you know what to ask for.
If your business uses AT&T for phone service and you're setting up VoiceValet to handle missed or after-hours calls, you're in the right place. While AT&T doesn't have a one-click online forwarding setup like some VoIP providers, it’s still very possible. You’ll just need to make a quick call or use their admin tools.
We’ll walk you through three common forwarding scenarios andexplain what to say when you talk to AT&T support. It’s all pretty straightforward once you know what to ask for.
1. Forward All Calls to VoiceValet
1. Forward All Calls to VoiceValet
This is the setup to use if you want every call to go straight to VoiceValet, no ringing at your office or on your personal line.
This is the setup to use if you want every call to go straight to VoiceValet, no ringing at your office or on your personal line.
How to Set It Up:
● Call AT&T Business Customer Support at 1-800-321-2000 (or the number listed on your bill).
● When prompted, ask to speak to Business Technical Support.
● Tell them you’d like to set up unconditional call forwarding (also known as “Forward All Calls”) for your business line.
● Provide them with the VoiceValet forwarding number you were given.
● Make sure they remove any delays or timeouts, so the call doesn’t ring your original number first.
That’s it. Once the change is in place, all inbound calls will automatically route to VoiceValet—no action needed on your end.
How to Set It Up:
● Call AT&T Business Customer Support at 1-800-321-2000 (or the number listed on your bill).
● When prompted, ask to speak to Business Technical Support.
● Tell them you’d like to set up unconditional call forwarding (also known as “Forward All Calls”) for your business line.
● Provide them with the VoiceValet forwarding number you were given.
● Make sure they remove any delays or timeouts, so the call doesn’t ring your original number first.
That’s it. Once the change is in place, all inbound calls will automatically route to VoiceValet—no action needed on your end.
2. Forward Calls After Hours or On Weekends Only
2. Forward Calls After Hours or On Weekends Only
This is the best setup if you want your team to take calls during the day. You’ll still have VoiceValet to handle things after closing time or on weekends.
This is the best setup if you want your team to take calls during the day. You’ll still have VoiceValet to handle things after closing time or on weekends.
There are two ways to do this depending on your setup:
Option A: You Have a Managed Phone System (like AT&T Office@Hand or AT&T Collaborate)
● Log in to your AT&T business admin portal.
● Navigate to your call handling or routing settings.
● Look for an option to define business hours and set up call forwarding for after hours.
● Paste in your VoiceValet forwarding number as the destination.
Don’t see these options? Call AT&T Business Support and ask:
● “Can you help me set up call forwarding just for after-hours?”
● Let them know you want to forward calls only outside your listed business hours, and provide your VoiceValet number.
Option B: You Use Traditional Landline Service
You’ll need to set a manual schedule for forwarding using a feature code.
Here's a basic example (confirm this with your AT&T plan):
● Dial *72 followed by the VoiceValet number. This activates forwarding.
● Dial *73 when you want to turn it off. Then you can take calls on your own number again.
Tip: Set a recurring reminder on your phone to turn forwarding on or off at closing and opening times. Use an auto-dialer app if you prefer not to do all this manually.
There are two ways to do this depending on your setup:
Option A: You Have a Managed Phone System (like AT&T Office@Hand or AT&T Collaborate)
● Log in to your AT&T business admin portal.
● Navigate to your call handling or routing settings.
● Look for an option to define business hours and set up call forwarding for after hours.
● Paste in your VoiceValet forwarding number as the destination.
Don’t see these options? Call AT&T Business Support and ask:
● “Can you help me set up call forwarding just for after-hours?”
● Let them know you want to forward calls only outside your listed business hours, and provide your VoiceValet number.
Option B: You Use Traditional Landline Service
You’ll need to set a manual schedule for forwarding using a feature code.
Here's a basic example (confirm this with your AT&T plan):
● Dial *72 followed by the VoiceValet number. This activates forwarding.
● Dial *73 when you want to turn it off. Then you can take calls on your own number again.
Tip: Set a recurring reminder on your phone to turn forwarding on or off at closing and opening times. Use an auto-dialer app if you prefer not to do all this manually.
3. Forward Calls Only When Busy or Unanswered
3. Forward Calls Only When Busy or Unanswered
Want to keep taking calls yourself, but make sure nothing slips through if you're tied up or unavailable? You’ll want to forward calls only if your line is busy or no one picks up.
Want to keep taking calls yourself, but make sure nothing slips through if you're tied up or unavailable? You’ll want to forward calls only if your line is busy or no one picks up.
Here’s how to do that:
For Managed Business Systems (Office@Hand, Collaborate):
● Log in to your AT&T admin portal.
● Go to the Call Handling or Call Forwarding Rules section.
● Look for options like:
○ Forward When Busy
○ Forward When Unanswered
● Enter your VoiceValetnumber in both sections.
● If there's an option to adjust ring timeout, try 15 or 20 seconds. This gives you or your team a chance to pick up before it goes over to VoiceValet.
For Standard Landline Accounts:
These rules may need to be configured by calling AT&T support directly.
● Call 1-800-321-2000 and ask for technical assistance.
● Tell them:
○ “I’d like to forward calls only when my line is busy or there’s no answer.”
○ Give them the VoiceValet number and confirm how long the line should ring before the forward kicks in.
Here’s how to do that:
For Managed Business Systems (Office@Hand, Collaborate):
● Log in to your AT&T admin portal.
● Go to the Call Handling or Call Forwarding Rules section.
● Look for options like:
○ Forward When Busy
○ Forward When Unanswered
● Enter your VoiceValetnumber in both sections.
● If there's an option to adjust ring timeout, try 15 or 20 seconds. This gives you or your team a chance to pick up before it goes over to VoiceValet.
For Standard Landline Accounts:
These rules may need to be configured by calling AT&T support directly.
● Call 1-800-321-2000 and ask for technical assistance.
● Tell them:
○ “I’d like to forward calls only when my line is busy or there’s no answer.”
○ Give them the VoiceValet number and confirm how long the line should ring before the forward kicks in.
Helpful Tips for a Smooth Setup
Helpful Tips for a Smooth Setup
Even though the process with AT&T might involve a little more back and forth, you only have to do it once. Here are some tips to avoid common mistakes:
● Double-check your VoiceValet number. A typo could send calls somewhere you don’t want.
● Test each forwarding rule. Try calling after-hours or while your line is in use to confirm it's routing correctly.
● Let your team know. They may not get missed call alerts if calls are forwarded directly to VoiceValet.
● Keep your AT&T account info handy. The support team will often ask for your PIN, billing zip code, or account number.
Even though the process with AT&T might involve a little more back and forth, you only have to do it once. Here are some tips to avoid common mistakes:
● Double-check your VoiceValet number. A typo could send calls somewhere you don’t want.
● Test each forwarding rule. Try calling after-hours or while your line is in use to confirm it's routing correctly.
● Let your team know. They may not get missed call alerts if calls are forwarded directly to VoiceValet.
● Keep your AT&T account info handy. The support team will often ask for your PIN, billing zip code, or account number.
Need Help? You’ve Got Options
Need Help? You’ve Got Options
If anything here feels confusing or doesn’t match your AT&T setup, don’t stress. There are people who can help.
For AT&T Business Support:
● Phone: 1-800-321-2000
● Ask for Business Technical Support
● Be clear about what you need: forwarding all calls, forwarding after-hours, or forwarding when busy/unanswered.
For VoiceValet Setup Help:
● Contact your VoiceValet onboarding specialist directly.
● Or email support at support@voicevalet.com. They’ll walk you through testing, troubleshooting, or tweaking your setup.
If anything here feels confusing or doesn’t match your AT&T setup, don’t stress. There are people who can help.
For AT&T Business Support:
● Phone: 1-800-321-2000
● Ask for Business Technical Support
● Be clear about what you need: forwarding all calls, forwarding after-hours, or forwarding when busy/unanswered.
For VoiceValet Setup Help:
● Contact your VoiceValet onboarding specialist directly.
● Or email support at support@voicevalet.com. They’ll walk you through testing, troubleshooting, or tweaking your setup.
Final Thoughts
Final Thoughts
AT&T is a traditional VoIP provider relied on by many businesses. Many businesses want to update their call flow with modern features without overhauling or replacing the system they’re used to using. VoiceValet can come in and provide just that. By integrating its AI agent’s forwarding protocols with your existing AT&T workflow, you can pull your business into the 21st century of call forwarding techniques without learning a whole new system.
Contact our team today to schedule a free demo and see how VoiceValet can seamlessly integrate with your agents and make sure you never miss a call again.
AT&T is a traditional VoIP provider relied on by many businesses. Many businesses want to update their call flow with modern features without overhauling or replacing the system they’re used to using. VoiceValet can come in and provide just that. By integrating its AI agent’s forwarding protocols with your existing AT&T workflow, you can pull your business into the 21st century of call forwarding techniques without learning a whole new system.
Contact our team today to schedule a free demo and see how VoiceValet can seamlessly integrate with your agents and make sure you never miss a call again.
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